Todoist - Historique des incidents

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Web application & API - Opérationnel

100% - disponibilité
sept. 2024
oct. 2024
nov. 2024

Content Sync API - Opérationnel

100% - disponibilité
sept. 2024
oct. 2024
nov. 2024

Website - Opérationnel

100% - disponibilité
sept. 2024
oct. 2024
nov. 2024

Historique des incidents

nov. 2024

Sync error - "Item not found"
  • Résolu
    Résolu

    The sync error issue has been resolved, and we sincerely apologize for the inconvenience! 🙏 If you are still experiencing problems, please try logging out and then logging back in, as this should fix the issue. If the problem persists or if you need assistance in resolving it without losing your unsynced changes, please submit a ticket through our contact form.

  • Identifié
    Identifié

    Our development team has identified the root cause of the issue and is discussing the best way to implement fixes. We apologize for the ongoing troubles and will update you once a resolution is reached!

  • Détecté
    Détecté

    We are aware that some users are experiencing sync issues, including the "Item not found" error. Our team is actively investigating these problems and working to resolve them as quickly as possible. Thank you for your patience, and if you need further assistance, please contact our support team.

500 error - Sync engine is down
  • Résolu
    Résolu

    We're back 🚀 The sync and login issue has been resolved. We sincerely apologize for the turbulence! 🙏 If you are still experiencing issues with Todoist, please submit a ticket via our contact form.

  • Identifié
    Identifié

    Users might encounter issues with logging in or syncing their data within the app. Our team has identified the problem and is working on a fix, which should be available soon. In the meantime, we recommend staying logged in until the issue is resolved.

Tasks on the web and desktop apps are showing up as duplicates
  • Résolu
    Résolu

    The issue with duplicated tasks has been resolved in app version 7007. We recommend that users log out and back in to update the app and remove the duplicates. We are sincerely sorry for any disruption caused 🙏

  • Mettre à jour
    Mettre à jour

    If you're seeing duplicates, please try logging out and back in again. This should solve the issue.

    We're still working on a fix to prevent it from happening entirely.

  • Identifié
    Identifié

    A release from earlier today is causing some users to see duplicated tasks. Please refrain from deleting any duplicates; it should be a visual error. We've identified the cause and are rolling out a fix.

oct. 2024

Routine update affected our sync mechanism
  • Résolu
    Résolu

    We have quickly reverted the change, and users should now be able to log in and sync their data without any issues. We sincerely apologize for any inconvenience this may have caused.

  • Identifié
    Identifié

    We recently identified an issue where a routine update unexpectedly impacted our sync mechanism. Because of that, users may be unable to log in or sync their data inside the app. Our team is actively working to revert this change and ensure a smooth experience for all users. We appreciate your understanding and patience as we address the situation.

[26/10/2024] Scheduled Maintenance
  • Terminé
    octobre 26, 2024 à 12:30
    Terminé
    octobre 26, 2024 à 12:30
    Maintenance has completed successfully
  • En cours
    octobre 26, 2024 à 12:00
    En cours
    octobre 26, 2024 à 12:00
    Maintenance is now in progress
  • Pas encore commencé
    octobre 26, 2024 à 12:00
    Pas encore commencé
    octobre 26, 2024 à 12:00

    On Saturday, October 26th, between 12:00 and 12:30 PM UTC, we're making some improvements to our database. This means you might not be able to access your Todoist account during that time. We'll try to keep the downtime as short as possible so you can get back to using Todoist. Thanks for your patience!

[12/10/2024] Scheduled Maintenance
  • Terminé
    octobre 12, 2024 à 09:25
    Terminé
    octobre 12, 2024 à 09:25
    Maintenance has completed successfully
  • En cours
    octobre 12, 2024 à 09:00
    En cours
    octobre 12, 2024 à 09:00
    Maintenance is now in progress
  • Pas encore commencé
    octobre 12, 2024 à 09:00
    Pas encore commencé
    octobre 12, 2024 à 09:00

    On Saturday, October 12th, between 09:00 and 09:25 AM UTC, we're making some improvements to our database. This means you might not be able to access your Todoist account during that time. We'll try to keep the downtime as short as possible so you can get back to using Todoist. Thanks for your patience!

[05/10/2024] Scheduled Maintenance
  • Terminé
    octobre 05, 2024 à 09:05
    Terminé
    octobre 05, 2024 à 09:05
    Maintenance has completed successfully
  • En cours
    octobre 05, 2024 à 09:00
    En cours
    octobre 05, 2024 à 09:00
    Maintenance is now in progress
  • Pas encore commencé
    octobre 05, 2024 à 09:00
    Pas encore commencé
    octobre 05, 2024 à 09:00

    On Saturday, October 5th, between 09:00 and 09:05 AM UTC, we're making some improvements to our database. This means you might not be able to access your Todoist account during that time. We'll try to keep the downtime as short as possible so you can get back to using Todoist. Thanks for your patience!

Sorting options and filters automatically reset to previous settings
  • Résolu
    Résolu

    Thank you for your patience. The issue of sorting/filtering options getting reset is now resolved.

    We apologize for any disruption 🙏

  • Identifié
    Identifié
    We are continuing to work on a fix for this incident.

sept. 2024

Aucun incident signalé ce mois-ci

sept. 2024 à nov. 2024

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