Todoist - Sync errors on item move – Incident details

All systems operational

Sync errors on item move

Resolved
Operational
Started about 2 years agoLasted 2 days

Affected

Web application & API

Degraded performance from 2:08 PM to 1:31 PM

Content Sync API

Degraded performance from 2:08 PM to 1:31 PM

Website

Degraded performance from 2:08 PM to 1:31 PM

Infrastructure

Operational from 2:08 PM to 1:31 PM

Service compute environment

Operational from 2:08 PM to 1:31 PM

Search infrastructure

Operational from 2:08 PM to 1:31 PM

Updates
  • Resolved
    UTC
    Resolved

    We're back 🚀 The sync issue has been resolved. We sincerely apologize for the turbulence! 🙏

    If you are still experiencing issues with Todoist, please submit a ticket via our contact form.

  • Monitoring
    UTC
    Monitoring

    We have been working diligently to resolve the issues, and we are pleased to report that we are already seeing significant improvements in sync errors. We are closely monitoring the situation, and once everything is completely resolved, rest assured we will notify you promptly! We appreciate your patience!

  • Identified
    UTC
    Identified

    Just wanted to give you a quick update. Our development team has pinpointed the issue and they're hard at work figuring out how to resolve it. We're sorry for any inconvenience this may have caused, but we'll be sure to keep you in the loop with any updates!

  • Investigating
    UTC
    Investigating

    We've noticed that some users are encountering sync errors like "section not found," "item not found," or "parent not found" when trying to create and move certain tasks. Not to worry though! Our awesome development team is on it, working hard to improve the situation. We'll keep you posted with any updates. Thanks for your patience!