Todoist - Sync error - "Item not found" – Детали инцидента

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Sync error - "Item not found"

Решено
Работает
Началось почти 2 года назаддлился около 4 часов

Затронутые

Web application & API

Производительность снижена от 1:14 PM до 5:18 PM

Content Sync API

Производительность снижена от 1:14 PM до 5:18 PM

Website

Работает от 1:14 PM до 5:18 PM

Infrastructure

Работает от 1:14 PM до 5:18 PM

Service compute environment

Работает от 1:14 PM до 5:18 PM

Search infrastructure

Работает от 1:14 PM до 5:18 PM

Обновления
  • Решено
    UTC
    Решено

    The sync error issue has been resolved, and we sincerely apologize for the inconvenience! 🙏 If you are still experiencing problems, please try logging out and then logging back in, as this should fix the issue. If the problem persists or if you need assistance in resolving it without losing your unsynced changes, please submit a ticket through our contact form.

  • Определено
    UTC
    Определено

    Our development team has identified the root cause of the issue and is discussing the best way to implement fixes. We apologize for the ongoing troubles and will update you once a resolution is reached!

  • Изучается
    UTC
    Изучается

    We are aware that some users are experiencing sync issues, including the "Item not found" error. Our team is actively investigating these problems and working to resolve them as quickly as possible. Thank you for your patience, and if you need further assistance, please contact our support team.