Todoist - Sync errors on item move – Детали инцидента

Все системы работают

Sync errors on item move

Решено
Работает
Началось около 2 лет назаддлился 2 дня

Затронутые

Web application & API

Производительность снижена от 2:08 PM до 1:31 PM

Content Sync API

Производительность снижена от 2:08 PM до 1:31 PM

Website

Производительность снижена от 2:08 PM до 1:31 PM

Infrastructure

Работает от 2:08 PM до 1:31 PM

Service compute environment

Работает от 2:08 PM до 1:31 PM

Search infrastructure

Работает от 2:08 PM до 1:31 PM

Обновления
  • Решено
    UTC
    Решено

    We're back 🚀 The sync issue has been resolved. We sincerely apologize for the turbulence! 🙏

    If you are still experiencing issues with Todoist, please submit a ticket via our contact form.

  • Мониторинг
    UTC
    Мониторинг

    We have been working diligently to resolve the issues, and we are pleased to report that we are already seeing significant improvements in sync errors. We are closely monitoring the situation, and once everything is completely resolved, rest assured we will notify you promptly! We appreciate your patience!

  • Определено
    UTC
    Определено

    Just wanted to give you a quick update. Our development team has pinpointed the issue and they're hard at work figuring out how to resolve it. We're sorry for any inconvenience this may have caused, but we'll be sure to keep you in the loop with any updates!

  • Изучается
    UTC
    Изучается

    We've noticed that some users are encountering sync errors like "section not found," "item not found," or "parent not found" when trying to create and move certain tasks. Not to worry though! Our awesome development team is on it, working hard to improve the situation. We'll keep you posted with any updates. Thanks for your patience!