Todoist - Sync error - "Item not found" – Szczegóły incydentu

Wszystkie systemy sprawne

Sync error - "Item not found"

Rozwiązany
Poprawne działanie
Wystąpił w dniu prawie 2 lata temuTrwało około 4 godziny

Dotknięty

Web application & API

Obniżona wydajność z 1:14 PM do 5:18 PM

Content Sync API

Obniżona wydajność z 1:14 PM do 5:18 PM

Website

Poprawne działanie z 1:14 PM do 5:18 PM

Infrastructure

Poprawne działanie z 1:14 PM do 5:18 PM

Service compute environment

Poprawne działanie z 1:14 PM do 5:18 PM

Search infrastructure

Poprawne działanie z 1:14 PM do 5:18 PM

Aktualizacje
  • Rozwiązany
    UTC
    Rozwiązany

    The sync error issue has been resolved, and we sincerely apologize for the inconvenience! 🙏 If you are still experiencing problems, please try logging out and then logging back in, as this should fix the issue. If the problem persists or if you need assistance in resolving it without losing your unsynced changes, please submit a ticket through our contact form.

  • Zidentyfikowany
    UTC
    Zidentyfikowany

    Our development team has identified the root cause of the issue and is discussing the best way to implement fixes. We apologize for the ongoing troubles and will update you once a resolution is reached!

  • Analiza
    UTC
    Analiza

    We are aware that some users are experiencing sync issues, including the "Item not found" error. Our team is actively investigating these problems and working to resolve them as quickly as possible. Thank you for your patience, and if you need further assistance, please contact our support team.