Todoist - Sync issues across devices – Incidentdetails

Alle systemen operationeel

Sync issues across devices

Opgelost
Operationeel
Begon op 11 maanden geledenDuurde ongeveer 2 uur

Getroffen

Web application & API

Gedeeltelijke storing van 7:16 AM naar 9:02 AM, Verminderde prestaties van 9:02 AM naar 9:33 AM

Content Sync API

Gedeeltelijke storing van 7:16 AM naar 9:02 AM, Operationeel van 9:02 AM naar 9:33 AM

Website

Gedeeltelijke storing van 7:16 AM naar 9:02 AM, Operationeel van 9:02 AM naar 9:33 AM

Updates
  • Opgelost
    UTC
    Opgelost

    A fix has been implemented and should be available in the web app version v8738. If you're experiencing this issue, please log out and back in again on the desktop/web app.

    This issue specifically caused tasks that were reordered on the mobile app and then modified to not sync correctly to the web app. No data was lost; however, if you edited the same task that wasn't syncing on your desktop/web app, the changes made on the mobile device will have taken precedence.

    Sorry again for the inconvenience caused!

  • Geïdentificeerd
    UTC
    Geïdentificeerd

    We've found the culprit and are preparing a fix. Thank you for your continued patience.

  • Onderzoeken
    UTC
    Onderzoeken

    We’re currently experiencing issues with syncing tasks across devices. This may affect updates made on iOS, Android, web, or desktop apps not appearing consistently across all platforms. Our team is actively investigating the root cause and working on a solution. We’re very sorry for the inconvenience and appreciate your patience while we get this resolved.