Todoist - Sync error - "Item not found" – Incidentdetails

Alle systemen operationeel

Sync error - "Item not found"

Opgelost
Operationeel
Begon op bijna 2 jaar geledenDuurde ongeveer 4 uur

Getroffen

Web application & API

Verminderde prestaties van 1:14 PM naar 5:18 PM

Content Sync API

Verminderde prestaties van 1:14 PM naar 5:18 PM

Website

Operationeel van 1:14 PM naar 5:18 PM

Infrastructure

Operationeel van 1:14 PM naar 5:18 PM

Service compute environment

Operationeel van 1:14 PM naar 5:18 PM

Search infrastructure

Operationeel van 1:14 PM naar 5:18 PM

Updates
  • Opgelost
    UTC
    Opgelost

    The sync error issue has been resolved, and we sincerely apologize for the inconvenience! 🙏 If you are still experiencing problems, please try logging out and then logging back in, as this should fix the issue. If the problem persists or if you need assistance in resolving it without losing your unsynced changes, please submit a ticket through our contact form.

  • Geïdentificeerd
    UTC
    Geïdentificeerd

    Our development team has identified the root cause of the issue and is discussing the best way to implement fixes. We apologize for the ongoing troubles and will update you once a resolution is reached!

  • Onderzoeken
    UTC
    Onderzoeken

    We are aware that some users are experiencing sync issues, including the "Item not found" error. Our team is actively investigating these problems and working to resolve them as quickly as possible. Thank you for your patience, and if you need further assistance, please contact our support team.