Todoist - Sync errors on item move – Incidentdetails

Alle systemen operationeel

Sync errors on item move

Opgelost
Operationeel
Begon op meer dan 1 jaar geledenDuurde 2 dagen

Getroffen

Web application & API

Verminderde prestaties van 2:08 PM naar 1:31 PM

Content Sync API

Verminderde prestaties van 2:08 PM naar 1:31 PM

Website

Verminderde prestaties van 2:08 PM naar 1:31 PM

Infrastructure

Operationeel van 2:08 PM naar 1:31 PM

Service compute environment

Operationeel van 2:08 PM naar 1:31 PM

Search infrastructure

Operationeel van 2:08 PM naar 1:31 PM

Updates
  • Opgelost
    Opgelost

    We're back 🚀 The sync issue has been resolved. We sincerely apologize for the turbulence! 🙏

    If you are still experiencing issues with Todoist, please submit a ticket via our contact form.

  • Monitoring
    Monitoring

    We have been working diligently to resolve the issues, and we are pleased to report that we are already seeing significant improvements in sync errors. We are closely monitoring the situation, and once everything is completely resolved, rest assured we will notify you promptly! We appreciate your patience!

  • Geïdentificeerd
    Geïdentificeerd

    Just wanted to give you a quick update. Our development team has pinpointed the issue and they're hard at work figuring out how to resolve it. We're sorry for any inconvenience this may have caused, but we'll be sure to keep you in the loop with any updates!

  • Onderzoeken
    Onderzoeken

    We've noticed that some users are encountering sync errors like "section not found," "item not found," or "parent not found" when trying to create and move certain tasks. Not to worry though! Our awesome development team is on it, working hard to improve the situation. We'll keep you posted with any updates. Thanks for your patience!