Todoist - Sync errors on item move – 障害情報詳細

全システムが稼働中

Sync errors on item move

解決済み
稼働中
開始日時 9か月前持続した 2日

影響あり

Web application & API

パフォーマンス低下中 から 2:08 PM ～ 1:31 PM

Content Sync API

パフォーマンス低下中 から 2:08 PM ～ 1:31 PM

Website

パフォーマンス低下中 から 2:08 PM ～ 1:31 PM

Infrastructure

Service compute environment

Search infrastructure

アップデート
  • 解決済み
    解決済み

    We're back 🚀 The sync issue has been resolved. We sincerely apologize for the turbulence! 🙏

    If you are still experiencing issues with Todoist, please submit a ticket via our contact form.

  • 監視中
    監視中

    We have been working diligently to resolve the issues, and we are pleased to report that we are already seeing significant improvements in sync errors. We are closely monitoring the situation, and once everything is completely resolved, rest assured we will notify you promptly! We appreciate your patience!

  • 原因判明済み
    原因判明済み

    Just wanted to give you a quick update. Our development team has pinpointed the issue and they're hard at work figuring out how to resolve it. We're sorry for any inconvenience this may have caused, but we'll be sure to keep you in the loop with any updates!

  • 調査中
    調査中

    We've noticed that some users are encountering sync errors like "section not found," "item not found," or "parent not found" when trying to create and move certain tasks. Not to worry though! Our awesome development team is on it, working hard to improve the situation. We'll keep you posted with any updates. Thanks for your patience!