Todoist - Sync error - "Item not found" – Détails de l'incident

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Sync error - "Item not found"

Résolu
Opérationnel
Signalé le il y a presque 2 ansA duré environ 4 heures

Concernés

Web application & API

Performances dégradées depuis 1:14 PM à 5:18 PM

Content Sync API

Performances dégradées depuis 1:14 PM à 5:18 PM

Website

Opérationnel depuis 1:14 PM à 5:18 PM

Infrastructure

Opérationnel depuis 1:14 PM à 5:18 PM

Service compute environment

Opérationnel depuis 1:14 PM à 5:18 PM

Search infrastructure

Opérationnel depuis 1:14 PM à 5:18 PM

Mises à jour
  • Résolu
    UTC
    Résolu

    The sync error issue has been resolved, and we sincerely apologize for the inconvenience! 🙏 If you are still experiencing problems, please try logging out and then logging back in, as this should fix the issue. If the problem persists or if you need assistance in resolving it without losing your unsynced changes, please submit a ticket through our contact form.

  • Identifié
    UTC
    Identifié

    Our development team has identified the root cause of the issue and is discussing the best way to implement fixes. We apologize for the ongoing troubles and will update you once a resolution is reached!

  • Détecté
    UTC
    Détecté

    We are aware that some users are experiencing sync issues, including the "Item not found" error. Our team is actively investigating these problems and working to resolve them as quickly as possible. Thank you for your patience, and if you need further assistance, please contact our support team.