Todoist - Sync error - "Item not found" – Detalles del incidente

Sistemas funcionando con normalidad

Sync error - "Item not found"

Resuelto
En funcionamiento
Iniciado el hace casi 2 añosDuró alrededor de 4 horas

Afectado

Web application & API

Rendimiento degradado de 1:14 PM a 5:18 PM

Content Sync API

Rendimiento degradado de 1:14 PM a 5:18 PM

Website

En funcionamiento de 1:14 PM a 5:18 PM

Infrastructure

En funcionamiento de 1:14 PM a 5:18 PM

Service compute environment

En funcionamiento de 1:14 PM a 5:18 PM

Search infrastructure

En funcionamiento de 1:14 PM a 5:18 PM

Actualizaciones
  • Resuelto
    UTC
    Resuelto

    The sync error issue has been resolved, and we sincerely apologize for the inconvenience! 🙏 If you are still experiencing problems, please try logging out and then logging back in, as this should fix the issue. If the problem persists or if you need assistance in resolving it without losing your unsynced changes, please submit a ticket through our contact form.

  • Identificado
    UTC
    Identificado

    Our development team has identified the root cause of the issue and is discussing the best way to implement fixes. We apologize for the ongoing troubles and will update you once a resolution is reached!

  • Investigando
    UTC
    Investigando

    We are aware that some users are experiencing sync issues, including the "Item not found" error. Our team is actively investigating these problems and working to resolve them as quickly as possible. Thank you for your patience, and if you need further assistance, please contact our support team.