Todoist - Sync errors on item move – Detalles del incidente

Sistemas funcionando con normalidad

Sync errors on item move

Resuelto
En funcionamiento
Iniciado el hace alrededor de 2 añosDuró 2 días

Afectado

Web application & API

Rendimiento degradado de 2:08 PM a 1:31 PM

Content Sync API

Rendimiento degradado de 2:08 PM a 1:31 PM

Website

Rendimiento degradado de 2:08 PM a 1:31 PM

Infrastructure

En funcionamiento de 2:08 PM a 1:31 PM

Service compute environment

En funcionamiento de 2:08 PM a 1:31 PM

Search infrastructure

En funcionamiento de 2:08 PM a 1:31 PM

Actualizaciones
  • Resuelto
    UTC
    Resuelto

    We're back 🚀 The sync issue has been resolved. We sincerely apologize for the turbulence! 🙏

    If you are still experiencing issues with Todoist, please submit a ticket via our contact form.

  • Supervisando
    UTC
    Supervisando

    We have been working diligently to resolve the issues, and we are pleased to report that we are already seeing significant improvements in sync errors. We are closely monitoring the situation, and once everything is completely resolved, rest assured we will notify you promptly! We appreciate your patience!

  • Identificado
    UTC
    Identificado

    Just wanted to give you a quick update. Our development team has pinpointed the issue and they're hard at work figuring out how to resolve it. We're sorry for any inconvenience this may have caused, but we'll be sure to keep you in the loop with any updates!

  • Investigando
    UTC
    Investigando

    We've noticed that some users are encountering sync errors like "section not found," "item not found," or "parent not found" when trying to create and move certain tasks. Not to worry though! Our awesome development team is on it, working hard to improve the situation. We'll keep you posted with any updates. Thanks for your patience!