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Jan. 2025

JAN25
[25/01/2025] Scheduled Maintenance
AbgeschlossenWartung5 Minuten
  • Abgeschlossen
    Januar 25, 2025 um 09:05UTC
    Abgeschlossen
    Januar 25, 2025 um 09:05UTC
    Maintenance has completed successfully
  • In Bearbeitung
    Januar 25, 2025 um 09:00UTC
    In Bearbeitung
    Januar 25, 2025 um 09:00UTC
    Maintenance is now in progress
  • Geplant
    Januar 25, 2025 um 09:00UTC
    Geplant
    Januar 25, 2025 um 09:00UTC

    On Saturday, January 25th, between 09:00 and 09:05 AM UTC, we're making some improvements to our database. This means you might not be able to access your Todoist account during that time. We'll try to keep the downtime as short as possible so you can get back to using Todoist. Thanks for your patience!

Dez. 2024

Diesen Monat wurden keine Hinweise gemeldet

Nov. 2024

Sync error - "Item not found"
Gelöst4 Stunden 4 Minuten
  • Gelöst
    UTC
    Gelöst

    The sync error issue has been resolved, and we sincerely apologize for the inconvenience! 🙏 If you are still experiencing problems, please try logging out and then logging back in, as this should fix the issue. If the problem persists or if you need assistance in resolving it without losing your unsynced changes, please submit a ticket through our contact form.

  • Identifizierung
    UTC
    Identifizierung

    Our development team has identified the root cause of the issue and is discussing the best way to implement fixes. We apologize for the ongoing troubles and will update you once a resolution is reached!

  • Analyse
    UTC
    Analyse

    We are aware that some users are experiencing sync issues, including the "Item not found" error. Our team is actively investigating these problems and working to resolve them as quickly as possible. Thank you for your patience, and if you need further assistance, please contact our support team.

500 error - Sync engine is down
Gelöst37 Minuten
  • Gelöst
    UTC
    Gelöst

    We're back 🚀 The sync and login issue has been resolved. We sincerely apologize for the turbulence! 🙏 If you are still experiencing issues with Todoist, please submit a ticket via our contact form.

  • Identifizierung
    UTC
    Identifizierung

    Users might encounter issues with logging in or syncing their data within the app. Our team has identified the problem and is working on a fix, which should be available soon. In the meantime, we recommend staying logged in until the issue is resolved.

Tasks on the web and desktop apps are showing up as duplicates
Gelöst1 Stunde 50 Minuten
  • Gelöst
    UTC
    Gelöst

    The issue with duplicated tasks has been resolved in app version 7007. We recommend that users log out and back in to update the app and remove the duplicates. We are sincerely sorry for any disruption caused 🙏

  • Update
    UTC
    Update

    If you're seeing duplicates, please try logging out and back in again. This should solve the issue.

    We're still working on a fix to prevent it from happening entirely.

  • Identifizierung
    UTC
    Identifizierung

    A release from earlier today is causing some users to see duplicated tasks. Please refrain from deleting any duplicates; it should be a visual error. We've identified the cause and are rolling out a fix.

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