Todoist - Sync error - "Item not found" – Details zu Vorfällen

Alle Systeme funktionieren

Sync error - "Item not found"

Gelöst
Funktionsfähig
Aufgetreten am vor fast 2 JahrenDauerte etwa 4 Stunden

Betroffen

Web application & API

Beeinträchtigte Leistung aus 1:14 PM zu 5:18 PM

Content Sync API

Beeinträchtigte Leistung aus 1:14 PM zu 5:18 PM

Website

Funktionsfähig aus 1:14 PM zu 5:18 PM

Infrastructure

Funktionsfähig aus 1:14 PM zu 5:18 PM

Service compute environment

Funktionsfähig aus 1:14 PM zu 5:18 PM

Search infrastructure

Funktionsfähig aus 1:14 PM zu 5:18 PM

Aktualisierung
  • Gelöst
    UTC
    Gelöst

    The sync error issue has been resolved, and we sincerely apologize for the inconvenience! 🙏 If you are still experiencing problems, please try logging out and then logging back in, as this should fix the issue. If the problem persists or if you need assistance in resolving it without losing your unsynced changes, please submit a ticket through our contact form.

  • Identifizierung
    UTC
    Identifizierung

    Our development team has identified the root cause of the issue and is discussing the best way to implement fixes. We apologize for the ongoing troubles and will update you once a resolution is reached!

  • Analyse
    UTC
    Analyse

    We are aware that some users are experiencing sync issues, including the "Item not found" error. Our team is actively investigating these problems and working to resolve them as quickly as possible. Thank you for your patience, and if you need further assistance, please contact our support team.