Todoist - Sync error - "Item not found" – Podrobnosti o incidentu

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Sync error - "Item not found"

Vyřešeno
Funkční
Zahájeno skoro před 2 rokyTrvalo přibližně 4 hodiny

Ovlivněno

Web application & API

Snížený výkon z 1:14 PM do 5:18 PM

Content Sync API

Snížený výkon z 1:14 PM do 5:18 PM

Website

Funkční z 1:14 PM do 5:18 PM

Infrastructure

Funkční z 1:14 PM do 5:18 PM

Service compute environment

Funkční z 1:14 PM do 5:18 PM

Search infrastructure

Funkční z 1:14 PM do 5:18 PM

Aktualizace
  • Vyřešeno
    UTC
    Vyřešeno

    The sync error issue has been resolved, and we sincerely apologize for the inconvenience! 🙏 If you are still experiencing problems, please try logging out and then logging back in, as this should fix the issue. If the problem persists or if you need assistance in resolving it without losing your unsynced changes, please submit a ticket through our contact form.

  • Identifikováno
    UTC
    Identifikováno

    Our development team has identified the root cause of the issue and is discussing the best way to implement fixes. We apologize for the ongoing troubles and will update you once a resolution is reached!

  • Vyšetřuje se
    UTC
    Vyšetřuje se

    We are aware that some users are experiencing sync issues, including the "Item not found" error. Our team is actively investigating these problems and working to resolve them as quickly as possible. Thank you for your patience, and if you need further assistance, please contact our support team.