Todoist - Sync errors on item move – Podrobnosti o incidentu

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Sync errors on item move

Vyřešeno
Funkční
Zahájeno přibližně před 2 rokyTrvalo 2 dny

Ovlivněno

Web application & API

Snížený výkon z 2:08 PM do 1:31 PM

Content Sync API

Snížený výkon z 2:08 PM do 1:31 PM

Website

Snížený výkon z 2:08 PM do 1:31 PM

Infrastructure

Funkční z 2:08 PM do 1:31 PM

Service compute environment

Funkční z 2:08 PM do 1:31 PM

Search infrastructure

Funkční z 2:08 PM do 1:31 PM

Aktualizace
  • Vyřešeno
    UTC
    Vyřešeno

    We're back 🚀 The sync issue has been resolved. We sincerely apologize for the turbulence! 🙏

    If you are still experiencing issues with Todoist, please submit a ticket via our contact form.

  • Monitorujeme
    UTC
    Monitorujeme

    We have been working diligently to resolve the issues, and we are pleased to report that we are already seeing significant improvements in sync errors. We are closely monitoring the situation, and once everything is completely resolved, rest assured we will notify you promptly! We appreciate your patience!

  • Identifikováno
    UTC
    Identifikováno

    Just wanted to give you a quick update. Our development team has pinpointed the issue and they're hard at work figuring out how to resolve it. We're sorry for any inconvenience this may have caused, but we'll be sure to keep you in the loop with any updates!

  • Vyšetřuje se
    UTC
    Vyšetřuje se

    We've noticed that some users are encountering sync errors like "section not found," "item not found," or "parent not found" when trying to create and move certain tasks. Not to worry though! Our awesome development team is on it, working hard to improve the situation. We'll keep you posted with any updates. Thanks for your patience!