Todoist - Changes in shared projects are not synced between accounts – Incident details

All systems operational

Changes in shared projects are not synced between accounts

Resolved
Operational
Started about 2 months agoLasted about 9 hours

Affected

Web application & API

Partial outage from 7:13 PM to 8:09 PM, Degraded performance from 8:09 PM to 4:39 AM

Content Sync API

Operational from 7:13 PM to 4:39 AM

Website

Operational from 7:13 PM to 4:39 AM

Updates
  • Resolved
    Resolved

    We're back 🚀 The sync issue has been resolved. We sincerely apologize for the turbulence! 🙏

    If you are still experiencing issues with Todoist, please submit a ticket via our contact form.

  • Monitoring
    Monitoring

    We are currently monitoring the result after reverting the change.

  • Identified
    Identified

    Our developers discovered that the issue was caused by a change we implemented yesterday. We are currently reverting that change to resolve the problem. 

  • Investigating
    Investigating

    We have identified a syncing issue in shared projects where changes (like adding or completing tasks) do not sync immediately to other collaborators' accounts. These changes only sync after performing a LOLI (Log Out and Log In) or after a long wait.

    As a result, notifications for task assignments and completions are also not functioning properly, which may cause delays in collaboration. Our team is currently investigating this issue.