Todoist - Log in and sync issues on all platforms – Incident details

All systems operational

Log in and sync issues on all platforms

Resolved
Operational
Started almost 2 years agoLasted about 7 hours

Affected

Web application & API

Partial outage from 8:04 AM to 9:29 AM, Operational from 9:29 AM to 3:33 PM

Content Sync API

Partial outage from 8:04 AM to 9:29 AM, Operational from 9:29 AM to 3:33 PM

Updates
  • Resolved
    UTC
    Resolved

    We're back 🚀 The sync and login issue has been resolved. We sincerely apologize for the turbulence! 🙏 If you are still experiencing issues with Todoist, please submit a ticket via our contact form.

  • Monitoring
    UTC
    Monitoring

    Logging in and syncing should be stable again. We're working on an additional fix that should prevent this specific issue from happening again. Until that fix has been implemented, we'll keep monitoring.

    If you're still experiencing issues, please let us know through todoist.com/contact 🙏

  • Identified
    UTC
    Identified

    Our developers have identified the cause of the issues with logging in and syncing, and they hope to have it resolved soon. We apologize for the disruption 🙏

  • Investigating
    UTC
    Investigating

    Some users have reported log in and sync issues on Todoist. Our developers are investigating this issue. We are sincerely sorry for the disruption.